Frequently Asked Questions

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Our customers are important to us, so we strive to make your experience with us the best it can possibly be with great, friendly staff, that give top notch service. If you ever have any problems just ask for help in group or visit our office and we will help you ASAP.  All communication with Excalibur Agents will be done in text and not voice to ensure accountability of staff and renters.  We give our renters on mainland full rights to do what they need. 

You also do not need to be a Premium Member to rent from us!

As a renter you can:

Invite your friends into our group. They will have the "Friend of Excalibur" tag. The friend tag is just so they can set out objects on your land and set your land as "Home". We didn't give them a lot of rights due to griefing issues.  You will be held accountable for any invasive or inappropriate objects and actions of your friends.

PARCEL IDENTITY:

Toggle "Show in search" so you can advertise your parcel

Change parcel name & Description

Set landing point

PARCEL SETTINGS:

Change music & Media settings

Edit terrain

Toggle various about land>options settings

PARCEL POWERS:

You get all parcel powers except the ability to return items to prevent griefing

PARCEL ACCESS:
Manage access list

Manage ban list

Eject and freeze

PARCEL CONTENT:

Return non-group objects

Landscaping using Linden plants

We don't allow the ability to return objects owned by group or objects set to group due to griefer issues. We would love to but imagine someone returning your stuff every day.....this is for your protection.

OBJECT MANAGEMENT:

Deed objects to group

You also get chat access to our group so if you are having issues you can ask for help/ help someone. 

Please do NOT abuse the powers we give you. We want to provide our residents as enjoyable of an experience as possible without drama, negativity, attacks or harassment so we will not tolerate any attempts to undermine that.

Mainland can never be retextured or deeded although we do have a jvtek™ vendor in our mall that can cover the ground. It has a youtube video explaining how it works....or you can ask Fenris Ash if she can do it for you.

 
Our staff tends to work pretty hard on customer service calls, in the event you want something built, placed, terraformed that is something time consuming that they may charge you for. That is between you and them, not a service Excalibur offers, work it out with them in advance and if they want to charge you to do it don't be upset. Excalibur only offers land so you can build your dream the way you want it. (DIY)

Island: Island is always deedable and you can do what you want, just make sure you read the rules, we DO NOT allow prim walls.

The only way an island can be retextured is if you are the first person on the island (In the case that there are more parcels than yours we ultimately have the final say, if it's something only you like, we won't be able to use it) if you own the entire island, you use a jvtek to place a layer over the ground with the texture you like, or if you set out a textured prim on the ground. The ground prim must be mostly flush with the ground, otherwise it's the same thing as a prim wall.

We try not to have a lot of rules/ zoning or any of that, what rules we do have are listed on this site under Our Terms of Service or you can get them from a staff member.  We have also included a copy in our New Renter packages.

We generally don't alter our rules much, although we do from time to time except for when someone comes up with a way that we end up needing to change it to keep the rest of our residents experience as enjoyable as possible. The more places we have to put our rules, the more likely it is that we will miss something, so we chose to keep it as simple as possible.

If you decide to upgrade, we're very glad to help you at any time; we just ask that you pay the first week of the parcel you are upgrading to.  All current tier is transferred once you've cleared your parcel with the condition that you are moving to another spot.  In the case that you have just added prims to your existing land, the tier will be transferred as soon as Upper Management is able to update the rental boxes.  

If you need to downsize, that is done on a case by case basis, determined by Excalibur Rentals Upper Management.  Same as an upgrade, we require you pay the first week of tier on the smaller parcel.  In most cases we request that you wait until there is 48 hours remaining on your rental before downsizing.

In the event you are no longer able to maintain your rental we ask that you notify staff so that we can take the appropriate steps with your land once your term expires.

 In the event of a griefer we will do everything in our power to help you, but ultimately you will need to file an abuse report with Linden lab®, we can help you and we *will* have your back. 

 IF someone becomes disruptive in our group chat by spamming attacking other residents or attempting to cause damage to Excalibur (Of any kind) we *will* remove you from the renter role to just the friend role for a cool down period depending on the severity, in some cases we will evict you all together.  

 In some cases we will also report you to Linden lab® 

Yes! We are always looking for great people to add to our team, we just have a few things we require. You have to be one of our renters, if you've been with us for awhile you have a basic understanding of how we operate.

Of course, we don't have them all of the time, mainly because we are one of the cheapest rental companies on the grid. We don't do it to get wealthy....we do it to give you a great experience living in sl as affordable as possible while giving you the best service we can.

We also ALWAYS reward you for sending your friends by giving you a 5% referral bonus for how ever much time your friend pays for up front. What ever they pay in the first 24 hours, even if they pay for a month, you get 5% of all of that as a "Thank you" for helping us out. If you send enough people our way, you can make a pretty big chunk of change.

We pay out every Sunday for accounting purposes

Sorry, we do not. We pay our agents and referrals from what you pay us, it is not fair to them for all the work they did to help you find land (Many times hours) just to have to turn around and tell them, oh, by the way, this person decided they wanted their money back an hour after  you got done taking all that time to help them....we aren't going to do that to our people.  Also our costs for land is fixed by Linden Lab®; rented or not it all costs us the same. 

For more information about policies regarding child avatars and adult activities in Second Life, please see the Second Life Wiki's page Linden Lab Official:Clarification of policy disallowing ageplay.

TABLE OF CONTENTS

• Q: When will the ‘modesty layer’ requirement begin to be enforced?
• Q: Does the height or gender of my avatar define it as a child avatar?
• Q: How do you define a child avatar?
• Q: What is the appeal process if my account is suspended/terminated due to this new policy?
• Q: Who reviews account appeals?
• Q: Does every abuse appeal get reviewed?
• Q: Will my account be suspended/terminated just because someone got all their friends to report me for something I didn’t do?
• Q: Will Residents be immediately terminated if it is determined they are violating any part of the new policy?
• Q: Is every abuse report for sexualized ageplay reviewed by the Governance team?
• Q: If I report someone for sexualized age play, will you tell me the outcome of the investigation?
• Q: How do I report suspected sexualized age play?
• Q: I reported someone for sexualized age play, and they are still inworld. Why?
• Q: If I have adult furniture/animations in my house in a Moderate rated region, will I need to remove it?
• Q: I already have a child avatar that does not have a built in modesty layer.  Can I still use that since I purchased it already?
• Q: Can I wear a swimsuit as a child avatar?
• Q: I am a child avatar in SL. How do I shop for anything, when many of the popular stores for furniture, AOs, gestures, etc. have both regular and adult versions in their Moderate rated store?
• Q: If someone is walking through a region wearing exposed genitalia and walks past me (a child avatar), will I be in trouble if someone takes a picture and reports me?
• Q: Will the Governance team establish or have in world office hours?

A: June 30, 2024

A: No. We review many factors from an Abuse Report to come to a final conclusion, and height or gender alone are not grounds for Governance action.

A: We are relying on the community to use their best judgment to determine if they are using a child avatar or not. Creating a list of specifications for something like this can be a slippery slope, and we certainly don’t want to give out directions on how to circumvent any policies. If a reasonable person would look at the features of your avatar and consider it underage, we would recommend not engaging in adult activities on that account. Apart from considering the avatar's appearance, the team considers various other factors, such as the purpose for which the avatar is being used.

As mentioned in other Q&As, general physical characteristics that apply to adults as well as children such as avatar height, being of slim or petite build, gender identity (such as non-binary or gender non-conforming), or ethnicity are not sole or intrinsic qualities that might qualify an avatar as a child avatar.

A: The appeal process has largely remained unchanged for years. To appeal a decision of suspension or termination against your account, you may file an Abuse Appeals ticket type here. 

A: We utilize an internal committee review board method that includes members of staff on the Governance team, and does not include the decision maker for the account action.

A: Yes, every appeal we receive is reviewed.

A: No, the amount of reports received may not have a relevant impact on the outcome of an account investigation.

A: Not all violations of the policy will result in an immediate termination. Depending upon the nature and severity of the violation, Governance has a suspension tree that is utilized to make attempts to educate the Resident first. However, if those attempts fail and the behavior is continued, it will result in termination. For the more severe offenses, the immediate action will still be to terminate their access to Second Life.

A: Yes.

A: No, we cannot share any updates on abuse report investigations due to the investigative process that takes place, the depth of information and material that is considered for every case, and maintaining integrity and account privacy as a result of the investigation.

A: See this guide on filing abuse reports. If applicable, quote any chat that supports your report. If you are able to include a screenshot, set daytime lighting (World > Environment > Midday) and center the camera on the activity you are reporting. For any abuse report, please be specific, include time and location, and if possible, a screenshot of the activity being reported.

A: We investigate every report for sexualized age play and rely on our thorough investigative process to both validate and prove or disprove the allegations submitted. If the evidence and backing investigation do not yield multiple, verifiable points of proof on an allegation, then no action may be taken.

A: No, as long as the policy is abided by. Child avatars should not be engaging or participating in any event or location where nudity and/or sexual activity is present, encouraged and/or expected. To be clear, the presence of adult furniture or animations in content does not grant the expectation of use. Likewise, if you, as a child avatar, are traveling through Moderate rated regions which may have adult furniture but are not engaging with that content, there will not be a presumption of engagement with the adult animations based on your presence.

A:  No. Going forward, child avatars will be prohibited from being fully nude.

A. Yes, as long as the swimsuit is General rated and does not accentuate genital areas.

A: As stated above, child avatars cannot engage or participate in the use of adult versions of such content. It may be best to create an outfit with a non-human or non-child human persona to run errands such as shopping, such as any of the default Second Life avatars, robots, et cetera.

A: No, our investigative process can determine accidental exposure. Again, child avatars should not be engaging or participating in any event or location where nudity and/or sexual activity is present, encouraged and/or expected. The presence of adult content does not warrant the expectation of use.

A: Yes. However this does not include the discussion of Reports anyone has filed, the outcome of investigations, or potential actions taken. These meetings will take place monthly beginning on May 9, 2024.  Details are available on the Linden Lab Official: User Groups wiki page.