Frequently Asked Questions

Why Rent From Excalibur?

Our customers are important to us, so we strive to make your experience with us the best it can possibly be with great, friendly staff, that give top notch service. If you ever have any problems just ask for help in group or visit our office and we will help you ASAP.  All communication with Excalibur Agents will be done in text and not voice to ensure accountability of staff and renters.  We give our renters on mainland full rights to do what they need


As a renter you can:


Invite your friends into our group. They will have the "Friend of Excalibur" tag. The friend tag is just so they can set out objects on your land and set your land as "Home". We didn't give them a lot of rights due to griefing issues.  You will be held accountable for any invasive or inappropriate objects and actions of your friends.


PARCEL IDENTITY:

Toggle "Show in search" so you can advertise your parcel

Change parcel name & Description

Set landing point


PARCEL SETTINGS:

Change music & Media settings

Edit terrain

Toggle various about land>options settings


PARCEL POWERS:

You get all parcel powers except the ability to return items to prevent griefing


PARCEL ACCESS:
Manage access list

Manage ban list

Eject and freeze


PARCEL CONTENT:

Return non-group objects

Landscaping using Linden plants

We don't allow the ability to return objects owned by group or objects set to group due to griefer issues. We would love to but imagine someone returning your stuff every day.....this is for your protection.


OBJECT MANAGEMENT:

Deed objects to group

You also get chat access to our group so if you are having issues you can ask for help/ help someone. 


Please do NOT abuse the powers we give you. We want to provide our residents as enjoyable of an experience as possible without drama, negativity, attacks or harassment so we will not tolerate any attempts to undermine that.

Can I deed/ retexture island/ mainland

Mainland can never be retextured or deeded although we do have a jvtek™ vendor in our mall that can cover the ground. It has a youtube video explaining how it works....or you can ask Fenris Ash if she can do it for you.

 
Our staff tends to work pretty hard on customer service calls, in the event you want something built, placed, terraformed that is something time consuming that they may charge you for. That is between you and them, not a service Excalibur offers, work it out with them in advance and if they want to charge you to do it don't be upset. Excalibur only offers land so you can build your dream the way you want it. (DIY)


Island: Island is always deedable and you can do what you want, just make sure you read the rules, we DO NOT allow prim walls.


The only way an island can be retextured is if you are the first person on the island (In the case that there are more parcels than yours we ultimately have the final say, if it's something only you like, we won't be able to use it) if you own the entire island, you use a jvtek to place a layer over the ground with the texture you like, or if you set out a textured prim on the ground. The ground prim must be mostly flush with the ground, otherwise it's the same thing as a prim wall.

What are your rules?

We try not to have a lot of rules/ zoning or any of that, what rules we do have are listed on this site under Our Terms of Service or you can get them from a staff member.  We have also included a copy in our New Renter packages.


We generally don't alter our rules much, although we do from time to time except for when someone comes up with a way that we end up needing to change it to keep the rest of our residents experience as enjoyable as possible. The more places we have to put our rules, the more likely it is that we will miss something, so we chose to keep it as simple as possible.


If you decide to upgrade, we're very glad to help you at any time; we just ask that you pay the first week of the parcel you are upgrading to.  All current tier is transferred once you've cleared your parcel with the condition that you are moving to another spot.  In the case that you have just added prims to your existing land, the tier will be transferred as soon as Upper Management is able to update the rental boxes.  


If you need to downsize, that is done on a case by case basis, determined by Excalibur Rentals Upper Management.  Same as an upgrade, we require you pay the first week of tier on the smaller parcel.  In most cases we request that you wait until there is 48 hours remaining on your rental before downsizing.


In the event you are no longer able to maintain your rental we ask that you notify staff so that we can take the appropriate steps with your land once your term expires.


 In the event of a griefer we will do everything in our power to help you, but ultimately you will need to file an abuse report with Linden lab®, we can help you and we *will* have your back. 


 IF someone becomes disruptive in our group chat by spamming attacking other residents or attempting to cause damage to Excalibur (Of any kind) we *will* remove you from the renter role to just the friend role for a cool down period depending on the severity, in some cases we will evict you all together.  


 In some cases we will also report you to Linden lab® 

Do you hire?

Yes! We are always looking for great people to add to our team, we just have a few things we require. You have to be one of our renters, if you've been with us for awhile you have a basic understanding of how we operate.

Do you have specials/ promotions?

Of course, we don't have them all of the time, mainly because we are one of the cheapest rental companies on the grid. We don't do it to get wealthy....we do it to give you a great experience living in sl as affordable as possible while giving you the best service we can.


We also ALWAYS reward you for sending your friends by giving you a 5% referral bonus for how ever much time your friend pays for up front. What ever they pay in the first 24 hours, even if they pay for a month, you get 5% of all of that as a "Thank you" for helping us out. If you send enough people our way, you can make a pretty big chunk of change.


We pay out every Sunday for accounting purposes

Do you refund?

Sorry, we do not. We pay our agents and referrals from what you pay us, it is not fair to them for all the work they did to help you find land (Many times hours) just to have to turn around and tell them, oh, by the way, this person decided they wanted their money back an hour after  you got done taking all that time to help them....we aren't going to do that to our people.  Also our costs for land is fixed by Linden Lab®; rented or not it all costs us the same.